58% find a check-in wait of over six minutes unacceptable.
71% expect to be escorted to their rooms, with luggage delivered, within five minutes.
More than 90% think room service shouldn’t take longer than a half hour; 70% say food trays should be removed from hallways within a half hour.
Nearly 60% want a restaurant open all day and night.
84% expect a fitness center.
93% expect cable TV with CNN, sports, movies and weather; more than half want voice mail; 98% require faxing and copying equipment.
Only 47% think turning down bedcovers is important, but 84% say removable hangers are indispensable.
When a hotel overbooks, 75% expect transportation to and a complimentary room at a comparable hotel.
SOURCE: MEETING NEWS
