If they aren’t busy, they may respond in 18 hours or so. [2] X Research source It is totally possible for Roblox customer support to miss your email or support ticket. If they don’t reply in 48 hours, it’s okay to reach out again.
You might find solutions for issues with billing, account safety, tech issues, or game mechanics.
Check your email’s spam folder before doing this. If your spam filter flagged the message from Roblox. If it did, open it to get your response. [4] X Research source Make sure any emails you open come from someone at roblox. com. Don’t click anything you don’t recognize!
Issues you can use this system for include: Safety concerns, account issues, product questions, issues with billing, or exploit issues in the game.
For example, if you’re getting a confusing bug that’s keeping you from performing an action in game or your account is corrupted somehow and you don’t know what to do, email them. This will probably take longer than using their support system, since Roblox customer support won’t see your email right away.
