There are many models of Samsung Smart TVs. This method should cover most recent models, but your TV may have different menu options than what you see here. If you’re having trouble finding the options in this method, download your model’s manual from https://www. samsung. com/us/support/downloads.

If your remote has a Settings button, press it instead of Home.

If you don’t see the network you’re looking for, try rebooting your Wi-Fi access point. 2018 Smart TV models (NU7100, NU710D, NU7300, and NU730D) can only connect to 2. 4Ghz wireless networks. If you’re trying to connect one of these models to a 5GHz network, you won’t be able to make the connection. 2019 models support both 5GHz and 2. 4GHz. [2] X Research source

Press Menu or Home and go to Settings. Go to General > Network > Network Settings. Select Network Status to check whether the TV is online. If the TV isn’t online, select Reset Network in the Network settings menu.

Try rebooting your Wi-Fi router/access point, as that often resolves network issues. If you’re having trouble getting online using any device on the network, contact your ISP for help. Check out our guide to fixing your internet connection for more information.

Open the Settings menu on the TV. Select About this TV or Contact Samsung (the option varies by model). Scroll down to find the MAC address, which looks like 6 pairs of letters and/or numbers separated by hyphens (-).

If it’s not possible to move closer to the access point, try using a Wi-Fi extender to boost the signal. If you’re in an apartment or condo, neighboring units could be using devices that impact your wireless performance. Moving the TV and/or router away from shared walls could help.

Insert one end of the cable into the port on the back or side of your TV, and another into an available LAN port on your router/access point. Press the Menu or Home button your remote and select Network. Select Network Settings. Select Network Type. Select Wired. Select Connect.

Go to Settings > Support > Device Care. Select Self Diagnosis > Reset Smart Hub. Enter your PIN (it’s 0000 by default).

Go https://www. samsung. com/us/support/downloads on a computer. Select your TV model. Download the latest firmware update to a USB drive. Connect the drive to your TV. Press the Home or Menu button on your remote and select Support. Select Software Update and then Update Now. Select USB and follow the on-screen instructions to apply the update. [6] X Research source