If none of the options match what you’re looking for, you can type a question, request, or description of your problem directly into the text box under the chat window. You’ll also be given the opportunity to change the topic or ask another question if the option you choose isn’t helpful.
Sometimes, you may also have the opportunity to click a button at the bottom of the chat window that will connect you with a human representative. This button looks like an icon of a person’s head wearing a headset.
You can try saying something like, “I’m sorry, but I think I need to talk to someone else who can more directly help me. Would you be able to transfer me to your manager?”
