Don’t worry If you’re worried that you’re using the wrong email address. It looks like both the help and Epic support accounts are handled by the customer service team.
Unfortunately, Epic has scrapped their live chat function, too. You used to be able to message a customer service rep online, but you can’t anymore.
Epic Games may not respond over Twitter. It looks like they only occasionally respond in public, so you may have better chances in direct messages. Epic Games seems most active on Twitter, so this is probably your best shot.
For example, if you have a problem communicating with players in Rocket League, you’d click “games,” then, “Rocket League,” then, “How do I use Push to Talk in Rocket League. ” This may or may not lead you to a link to communicate with an employee at Epic.
Pro tip: This is the place to be if you’re a parent and you’ve got a question about your child’s behavior online. Select “Create a Parent/Guardian Request” at the bottom of the contact page.
Epic Games, Inc. 620 Crossroads Blvd. Cary, NC 27518
If you want to refund a large number of transactions because your child went wild with your credit card, visit the contact page and click the parent request link.
Some games and programs may not be refundable. It all depends on what the developer’s settings are on the Epic platform. Your refund will be given via the same card you used to purchase the game.
This is the best option if you want to use Unreal Engine commercially, you want additional training, or you’d like to discuss royalties and licensing.
