For instance, if you’re having trouble with your Etsy shop, choose the “Selling on Etsy” option. If you’re having a payment issue on a purchase you made, choose “Buying on Etsy. ”
If you’re able to find an answer or figure out how to fix the issue you’re having, great! You can stop there and may not need to contact Etsy support for additional assistance.
For instance, you can click “Selling on Etsy,” then “Your Etsy account,” then “My account was hacked,” and then “I didn’t make this purchase” and you’ll eventually get to the option to chat or email Etsy support. If you get stuck in a list of drop-down menus that aren’t helpful for you, go back and choose another option.
If you have an immediate problem like you’re worried your account has been hacked and there are fraudulent charges on your account, chat can be a quick and easy way to get help from Etsy support. The chat service is available 24/7 but it may take a few minutes for a rep to respond depending on how busy they are at the moment.
If you have a file or document that’s related to your request, you can upload it by clicking on the “Add file” option. Email is a good option if you have a non-emergency issue such as a problem adding items to your Etsy shop or you need to report a glitch you keep having with your shop.
In order to chat or send a message to Etsy support, you’ll need to use a web browser.
You can also choose to register using your Facebook, Google, or Apple account if you’re making a new account. If you’ve only used the Etsy app, use your account info to log in to your account through the website. It’ll be the same.
If your issue was that you couldn’t log in to your account, then this could be a potential solution for you!
