You can also search for a topic by clicking the text box near the top of the page, typing in a word or phrase which describes your problem, and selecting the closest topic in the resulting drop-down menu. If you don’t know where to start, try the Popular articles category.
With this method, you must be a subscriber to Google One. The basic storage package begins at $1. 99/month. You can always cancel it later.
On mobile, tap the Support tab on the bottom-right corner.
On mobile, skip to step 8.
On mobile, this will open a new page in your mobile browser.
On mobile, this will open a new page in your mobile browser.
On mobile, this will open a new page in your mobile browser.
On mobile, this will open a new page in your mobile browser.
On mobile, this will open a new page in your mobile browser.
On mobile, this will open a new page in your mobile browser.
If you chose Chat, you’ll be redirected to a chat window where a representative will join you shortly. If you chose Get a call, you’ll receive a phone call at the number you provided.
If you don’t have an alternate Google account, you’ll need to create a new one.
Your main question should be asked within 100 characters. When explaining the issue, do not include any personal information such as your email address, name, birthday, or any security information. This is a public forum that can be seen by anyone.
If you haven’t found your solution, click Next step.
Click the drop-down menu underneath Platform to select the platform in which you’re currently experiencing the problem (ex. iOS, Android, Mac, Windows).
Click the drop-down menu underneath Platform to select the platform in which you’re currently experiencing the problem (ex. iOS, Android, Mac, Windows).
Make sure the box is checked next to Get emails when someone responds to stay updated on your thread. Your thread will post and be seen by the community. If someone replies to your post with suggestions on how to fix your problem, you’ll receive an email.
Make sure the box is checked next to Get emails when someone responds to stay updated on your thread. Your thread will post and be seen by the community. If someone replies to your post with suggestions on how to fix your problem, you’ll receive an email.
If you know your password and you just want to change it, you can do so from both the desktop site and the mobile app.
If you entered a phone number, enter the code send to that phone. If you entered a recovery email address, enter the code sent via email.
You might also want to check the archived email folder by clicking All Mail on the left side of the Gmail inbox, though you may first need to click More and scroll down on this section.
On iPhone: open the App Store. Tap your profile icon in the top-right corner. Scroll down and tap Update next to the Gmail app. On Android: Open the Google Play Store. Tap ☰ → My apps & games → UPDATE next to the Gmail app.
If you aren’t logged into your Google Account, enter your email address, click Next, enter your Gmail password, and click Next to sign in. If you don’t know your Gmail password, reset it and log in with your new password.
If there isn’t an error you’re experiencing in Gmail, skip this step.
A drop-down menu will open.
A drop-down menu will open.
If you’re not reporting an actual in-Gmail error, uncheck the “Include screenshot” box.
If you’re not reporting an actual in-Gmail error, uncheck the “Include screenshot” box.
