How To Contact Steam Support Wikihow

Steam does not offer telephone support for their products. However, if you want to try calling Steam, you can call 425-889-9642. Press 0 on the menu. You may be asked to leave a message.

If you are unable to log in, click Help I can’t sign in for help unlocking your account.

Games, Software, etc: This option displays a list of recent games and software you’ve played. It also has a search bar at the bottom of the screen you can use to search for a game or software title by name. Select this option if you are having an issue with a particular game or software title. You can also select this option if you are having a problem with a CD key. Purchases: Select this option if you are unable to complete a purchase, if you are having issues with a gift card or wallet code, or if there are charges on your Steam account you didn’t make. You can also view a list of your purchase history under this option. Account: Select this option if you are having issues with your account details (i. e. email, phone number, payment information, country), family view/family sharing, Steam Guard, or if you have issues signing into your account. Trading, Gifting, Market, Steam Points: Select this option if you are having issues trading with other Steam users, purchasing a gift for another user, purchasing items from the Steam community market, or issues with your Steam Points. Steam Client: Select this option if you are having issues with the Steam application on your computer. Steam Community: Select this option if you are having an issue with the Steam Community, Groups, Curators, Discussions, Chat, Friend’s List, Broadcasting, or if you need to report an user. Steam Hardware: Select this option if you are having an issue with a Steam accessory, such as the Steam Controller, SteamVR, Steam Link, Steam Link mobile app, or other accessories.

If you are having an issue with a particular game or software title, you will most likely be directed to the publisher’s help website. Use the information on this page to contact the game’s publisher for assistance.

Remember to be polite, but thorough when explaining your issue. The support person reading them would like to help you the best they can.

Click I forgot my Steam Account name or password if you can’t remember your username or password. Click My Steam Account was stolen and I need help recovering it if your account has been hacked and you can’t log in to your account. Click I’m not receiving a Steam Guard code if you are not receiving a Steam Guard code from the Steam Guard mobile application. Click I deleted or lost my Steam Guard Mobile Authenticator if you no longer have access to the Steam Guard Mobile Authenticator application.

If your account was stolen, Steam also recommends that you scan your computer for viruses and change your email password.

Click I no longer have access to this email, if you can’t access to the listed phone number or email address. If you do not have access to your email address or phone number, you’ll need to fill out a form to recover your account.

You may need to check your spam or trash folder to find the email from Steam.

If you need to change your email address, click Change my email address. Click Remove my phone number if you want to remove your phone number from your account.

Click Change my email address. Enter your new email address. Click Change Email. Verify your new email address. Enter the verification code and click Continue.