The Uber Eats app is different from the regular Uber app, so you’ll have to download that first. You can sign-in to Uber Eats with the same login information as you use for your regular Uber app. Uber Eats will automatically use the payment option on your regular Uber account if you sign in with your Uber credentials. Remember to change this option if you want to use a different payment method.
From the account screen, you can also manage other options like your delivery address, payment options, and favorite restaurants.
If you have a problem with a particular order and want a refund, you have 7 days to request one after receiving the order. After that, you’re not eligible for a refund. You can also pick a different help option if your problem isn’t with an order.
For example, don’t just say “My order was missing items. ” Instead, say “We ordered 3 boxes of chicken nuggets and only received 2. ”
If you don’t contact Uber through their app, then the customer service rep won’t have access to your order history. Be specific about the order so they can assist you, and include your contact information and username. Don’t include sensitive information like credit card numbers. Note that emails could take a few days to answer. If you need help quickly, contact them through the app.
The Uber Eats Twitter doesn’t have direct messaging set up, so you’ll have to send a public tweet. Remember that Uber may not see your tweet, so if you need specific help, contact them through the app or via email. Using social media is helpful if you have a complaint. Companies want to maintain a good public image, and responding to public complaints quickly is good for reputation.
For the webpage in Australia, visit https://help. uber. com/en-AU/ubereats/section/guide-to-uber-eats?nodeId=c8d741b2-ad6b-4a37-95dc-4cbb424a332b.
